To request an urgent appointment for today (Monday to Friday):

• phone us on 0141 883 8838 Monday to Friday from 8:45am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

For urgent appointments you cannot choose which doctor to see.

Our routine pre-bookable appointments include a mixture of face to face and telephone appointments for you to choose from. 

If there are no routine appointments available and you need to be seen urgently, you will be given a triage telephone appointment on the day and the health care professional will arrange with you a face to face appointment if required.

• phone us on 0141 883 8838, Monday to Friday from 8:45am
• visit the surgery and speak with a receptionist, Monday to Friday from 8:45am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Consultations at the surgery are by 10 minute appointment.  If you feel your problem is particularly complex or it involves several problems, please ask for a double appointment with the nurse or doctor. For our pre-bookable routine appointments, we have a mixture of face to face and telephone appointments for you to choose from. You are free to choose the healthcare professional of choice for these appointments.

If there are no routine appointments available and you need to be seen urgently, or you have a baby or young child who needs to be seen urgently, you will be allocated an urgent telephone triage appointment on the day. The healthcare professional will contact you via the telephone to discuss your symptoms and arrange to see you in surgery if required. For urgent appointments, you cannot request the healthcare professional of choice.

If you cannot attend your appointment, please let reception staff know as soon as possible so that the appointment can be offered to another patient. 

Extended Hours

We offer an extended hours surgery on a Monday evening for routine appointments until 6.30pm. These appointments are for those patients who cannot attend or answer a telephone call during normal surgery opening hours. 

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Please click the below link to have a video consultation with the GP but this is only available to patient's who have discussed and arranged this with the GP beforehand.

https://nhsattend.vc/52024  

The below link is a patient information leaflet which you may want to read before the consultation so that you know what is going to happen: 

https://nhs.attendanywhere.com/callers  

If you have any problems with these links, please get in touch with us at the surgery.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call

Appointments by phone or video call can be more flexible and often means you get help sooner.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:

• phone us on 0141 883 8838, Monday to Friday from 8:45am 

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone.
• if you need an interpreter
• if you have any other access or communication needs

Occasionally we may advise you that medical students from Glasgow University are training with us and will be present in the consulting room.  However, you have the choice and if you would prefer them not to be present please let us know at the time.